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Demonstração ao vivo
Documentação on-line
Obtenha suporte

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HelpDesk é um poderoso sistema de gerenciamento de tickets que pode gerenciar dados massivos. É um aplicativo de página única feito com Laravel, Vue.js e InertiaJS.

Você não precisa de nenhum outro site, pois o HelpDesk possui páginas iniciais que suportam a postagem do blog, perguntas frequentes, serviços, política de privacidade, termos, base de conhecimento, etc.

Demonstração: https://hd.w3bd.com

Documentação: https://helpdesk-doc.w3bd.com

Registro de alterações:


-- 3.76 (13 March 2024) --- 
- NEW FEATURE: Ticket list view - 10, 25, 50 - limit
- NEW FEATURE: Added Turkish Language
- IMPROVEMENT: Chat history screen (text viewing)

 -- 3.75 (10th February 2024) --- 
- FEATURE: Footer Text Translation 
- IMPROVEMENT: Ticket UID things(as per customer support request)(It's now with random 6 digit + actual ticket ID from MySQL)

-- 3.74 (19th January 2024) ---
- IMPROVED: Database Connection while DB password with special characters(as per customer request)
- IMPROVED AND FIXED: Send Mail While creating/updating ticket (as per customer request)
- IMPROVED AND FIXED: Priority update on settings page
- REMOVED: Softdelete Feature (regarding customer recommendation)
- FEATURE: Added terms & conditions checkbox while submitting a ticket by customer. (As per customer request)
- IMPROVED AND FIXED: Changed Ticket `uid` format with md5 generated code; now it will only visible on the URL.
- IMPROVED Documentation: Added gmail smtp instructions and offline version of the documentation.

-- 3.73 (10th January 2024) --- 
- NEW: Search ticket by client/customer 
- IMPROVED: Hide chat id(used generated slug string) from the URL 
- FIXED and IMPROVED: Get json conversation output for the public chat 
- FIXED: Hide ticket fields issues

-- 3.72 (6 Jan 2024) --- 
- IMPROVEMENT: Ticket uid format 
- FIXED: Prevent unauthorize ticket access through ID or UID - IMPROVEMENT: Sidebar menu css

-- 3.71 (1 Jan 2024) --- 
- NEW: Added Default email recipient for the customer email notification 
- IMPROVEMENT: Pusher remove completely when the credential not exist

--- 3.70 (27 December 2023) --- 
- FEATURE: Added Google ReCaptcha for Login, Register and Contact Page.

--- 3.69 (19 December 2023) --- 
- IMPROVEMENT: Global Settings Page (As per user request) 
- IMPROVEMENT: Installation database issue for some cases (As per user request)  
- FIXED: Logo and Image caching issue while change (As per user request)

--- 3.68 (6 December 2023) --- 
- FIXED: GMail SMTP issue

--- 3.67 (4 December 2023) --- 
- UPGRADE: Laravel framework with v10.34.2 
- UPGRADE: Inertiajs with v1.0.14 
- UPGRADE: Vue.js with v3.3.9 
- IMPROVEMENT: Added easily Installation with a few clicks.

--- 3.66 (28 November 2023) --- 
- NEW: Added Polish Language
- FEATURE: Added services page hide option on the admin panel

--- 3.65 (7 November 2023) --- 
** Bug fixed from the customer support **
- FIXED: Knowledge Base and Blog page Media preview issues
- FIXED: Knowledge Base section still stays in the navbar even when disable from global settings.
- FIXED: Blog and Knowledge base page always shows today's date
- FIXED: Can not set custom logo on some of the email template

--- 3.64 (3 November 2023) --- 
- IMPROVEMENT: Knowledge Base issues are fixed based on we get some support mail regarding the date issues.

--- 3.63 (22 October 2023) --- 
** Bug fixed from the customer support **
- IMPROVEMENT: user role things on the edit user page for the super admin

--- 3.62 (19 October 2023) --- 
- IMPROVEMENT: Added missing words for the translation 
- FEATURE: Added Lithuanian language translation

--- 3.61 (16 October 2023) --- 
- FIXED: Front Page(Home) removing features section issues

--- 3.6 (11 October 2023) --- 
- FIXED: Disabled deleting default language(English)

--- 3.5 (25 Sep 2023) --- 
** As per customer support request **
- FEATURE: Added Hebrew Language

--- 3.4 (19 Sep 2023) --- 
- FEATURE: Added color scheme switcher for the landing page

--- 3.3 (15 Sep 2023) --- 
- FEATURE: Added ticket subject edit option for the Admin/Manager/Moderator 
- FEATURE: Added ticket description edit option for the Admin/Manager/Moderator 

--- 3.2 (26 Aug 2023) --- 
- FIXED: Customer can update condição, select another customer, assign user (now customer won't be able to do) 
- FIXED & IMPROVEMENT: KnowledgeBase database and seeder.

--- 3.1 (14 Aug 2023) ---
- FIXED: Fixed ticket condição issues while a ticket not closed
- IMPROVEMENT: Setup default ticket condição and hide this from the initial ticket creation
- FEATURE: Auto fill up user details while create a new ticket by Logged in user from the front pages.
- FEATURE: Added CronJob URL, so cronjob can be set with cPanel or Shared hosting.
- NEW: Updated documentation for the email piping cronjob setup

--- 3.03 (14 July 2023) ---
* FEATURE: Remove further access for the closed tickets.
* NEW: Added Portuguese and Swedish Languages

--- 3.02 (15 Jun 2023) ---
* FEATURE: Added services front page

--- 3.01 (27 May 2023) ---
* FIXED: Pusher setup configuration page issue fixed for the admin panel.

--- 3.00 (22 May 2023) ---
* NEW: Email Piping (Sending an email will automatically create a new ticket)
* IMPROVED: FrontPages Update with New Design
* UPGRADE: Installation System Upgrade

--- 2.93 (10 May 2023) --- 
- IMPROVED: Improved installation functions and migration options 
- FIXED: Fixed permissions issues

--- 2.92 (4 May 2023) --- 
* FIXED: Auto logout issue while changing user profile photo

--- 2.91 (28 April 2023) ---
* TINY FIXED: Contact page email address link issue.
* TINY FIXED: Contact page phone number link issue.

--- 2.9 (13 April 2023) ---
- NEW: Added contact email recipient option where to send email
- NEW: Added an option login to create a new ticket for the front page
- FIXED: Browser top bar app title change

--- 2.8 (02 April 2023) ---
- FIXED & IMPROVEMENT: Chat Functionalities
- FEATURE: Permanently delete options
- FIXED: SMTP setup
- FIXED: Front page ticket submit issue (The email has already been taken)
- IMPROVEMENT: Improved some inner functionalities

--- 2.7 (20 March 2023) ---
- NEW: Added enable/disable options for Chat, Services, Knowledge Base, FAQ, Blog, Organization, Contacts, Notes and Show Login on the front page.
- NEW: Add/remove Language from the site, including the menu

--- 2.6 (25 February 2023) ---
- NEW: Footer text(under the Logo) change option for the front pages.

--- 2.5  (21 February 2023) ---
- NEW: Added Custom CSS option on the settings page
- NEW: Added favicon adding option
- FEATURE: Auto add default logo on the email template

--- 2.4  (08 January 2023) ---
- NEW: Added RTL feature for the front pages

--- 2.3  (05 January 2023) ---
- IMPROVEMENT: Refactor Contact Front Page
- FIXED: Contact Form Submission

--- 2.2  (02 January 2023) ---
- FIXED: View ticket link for the email

--- 2.2  (30 December 2022) ---
- NEW: front page footer(copyright) option
- FIXED: Ticket pages UID issues

--- 2.1  (16 December 2022) ---
- NEW: Import Databased Seed As Demo Data
- FIXED: FAQ items limitations
- FIXED: Internal System Performance
- FIXED: Migration

--- 2.0  (09 December 2022) ---
- NEW: RTL Support (dashboard)
- NEW: Hide particular ticket field option
- NEW: User Permission and Role Management
- NEW: Forgot Password option
- FIXED: Chat improvement
- FIXED: Fixed Organization and contact creation issues
- FIXED: Improved ticket filters

-- 1.0 (01.11.2022) ---
* Initial Release
    

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HelpDesk possui os seguintes recursos:

  • Suporte/atribuição de tickets
  • Notificação de Email
  • Primeiras páginas com gerenciamento
  • Discussão de tickets/tópicos
  • Bate-papo ao vivo
  • Gestão de Contatos/Organizações
  • Módulos de notas
  • Gerenciamento de clientes/usuários

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